The outcome measurement team will require a well-rounded group with varying skill sets and a devoted leader. As you begin to assemble your outcome measurement team, consider who on your staff possesses the following skills:
- Project coordination, including laying out tasks in a sequence, informing other staff of their roles and assignments, providing assistance to the team as they complete their parts of the evaluation process, and ensuring that the work is being done
- Service or program knowledge, including the ability to identify the relationship between the activities being provided and the intended impacts and an understanding of the types of outcomes your program could achieve
- Computer skills, including expertise in formatting surveys and other data collection instruments, creating spreadsheets or databases, and entering data
The outcome measurement process can often feel intimidating or threatening to program staff, as outcome measurement is sometimes a response to poor performance or part of a corrective action plan. To allay your staff's concerns about outcome measurement, involve them in the process whenever possible.
Analyze your staffing needs.
Download this checklist for information prior to contracting with outside help.
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