When your organization is implementing a fee-for-service model, it’s critical to concretely define and describe your core area of expertise, or one service or product. What are you offering to the people or groups you service?
Next, identify an appropriate fee-for-service model. Determine which model or models will work best in gathering fees for the core expertise, service, or product.
Consider what policies and procedures will need to be in place. Determine what the operational policies and procedures for the new venture will be; how you will ensure that your selected strategy conforms to these operating procedures; and any government regulations, laws, and other guidelines you need to keep in mind. Additionally, consider:
- How you will communicate changes to key stakeholders
- The standards that need to be introduced to staff, and the training that may be required
The bottom line: Think through every area that makes you pause, and create a policy and procedure around it.