Evaluation is the process of seeking feedback and is particularly concerned with the performance of training participants after training is completed. Based on Donald Kirkpatrick’s Four Levels of Evaluation, feedback is captured in regards to:
- Reaction - How participants like the training
- Learning - How much participants learned from the training
- Behavior - How actual performance changed as a result of the training
- Results - How well the training program overall met your organization’s needs
An evaluation plan for an e-learning program is essential to determine if the course meets the stated goals and, if not, to determine what to revise. Evaluation provides the data needed to determine the effectiveness of a program so that stakeholders can decide whether to accept, change, or eliminate any or all of its components. Good evaluation involves specifying a set of criteria to be evaluated, identifying appropriate means to measure the criteria, and analyzing the results. It looks beyond the surface to make informed decisions regarding content topics, organization of content, delivery methods, and so on.