After that information has been gleaned, there are three responses you might have.
1. “Yes, I can help you right now.”
If the request requires little action and can be met within the same conversation, you are providing immediate TA. You might answer their question, look up some information, offer a brochure or a manual, or direct them to a website.
2. “Yes, we can work with you.”
This answer is, in effect, what you say to an organization that you have the resources and the skills and knowledge to assist. If this is your answer, you will move through the remaining phases of this systematic approach to TA.
3. “I’m sorry we can’t help you with that. Some resources that may be able to help you include…”
This is a rejection or a referral. Either way, you are redirecting them away from your TA services. If you are also a training provider, you may refer them to your training calendar. Or there may be another TA provider in your area that can help them.